FAQS > Frequent Asked Questions

1. About Eldi Jewelry

What is Eldi Jewelry, and what is its mission?
Eldi Jewelry is a Swiss online store specializing in high-quality piercing jewelry. We focus on selecting and offering safe, aesthetically exceptional pieces ideal for those seeking comfort, biocompatibility, and style.
Our mission is for each piece to be not only beautiful but also safe for the body, especially for individuals with sensitive skin or allergies.

Why choose Eldi Jewelry for my piercings?
At Eldi Jewelry, we understand that piercing jewelry is more than just an accessory; it’s an expression of identity and personal style. This is why we carefully select each piece with exceptional quality and biocompatibility standards, ensuring it’s safe for prolonged skin contact, minimizing any risk of reaction. But our mission goes beyond offering high-quality jewelry.

We are a passionate team that deeply values freedom, transparency, and the power of listening to our customers. We work daily to improve because your satisfaction is also our growth. This space reflects our ideals of authenticity and commitment. By choosing Eldi Jewelry, you’re not just purchasing a safe and stylish piece of jewelry; you’re joining a community that values trust and connection. For us, meeting your needs is not just a duty; it’s an opportunity to learn and grow with you.

2. Materials, Quality, and Skin Sensitivity Compatibility

What materials are used in your jewelry?
At Eldi Jewelry, we work exclusively with high-quality, biocompatible materials that meet the highest safety standards, particularly for sensitive skin. These materials are ideal for prolonged use without causing irritation or adverse reactions.

• Titanium ASTM F136: This surgical-grade titanium is extremely durable, lightweight, and completely hypoallergenic. It is perfect for those seeking safety without compromising style. It meets the ASTM F136 certification, ensuring its purity and quality.
• 14k and 18k Gold: Free of nickel, the high-purity gold we use is ideal for those looking for a touch of luxury without risking irritation or allergies. This gold adheres to strict quality standards, offering a safe and elegant look.
• Borosilicate Glass (Pyrex): This durable, safe material contains no heavy metals, making it ideal for those seeking modern, unique options. It’s known for its resistance to temperature changes and high biocompatibility, making it perfect for piercing jewelry.

Why is biocompatibility important for jewelry?
Biocompatibility is essential in piercing jewelry since the material will be in prolonged contact with delicate skin and tissues. Biocompatible jewelry reduces the risk of irritation, allergic reactions, or even body rejection. At Eldi Jewelry, safety is our priority; we only work with materials like surgical-grade titanium and borosilicate glass, both recommended for sensitive skin and new or healed piercings.

What certifications support the quality of your materials?
Our titanium pieces comply with ASTM F136 standards for medical-grade titanium, guaranteeing safety and purity. Additionally, our 14k and 18k gold undergo strict quality controls and are nickel-free, protecting our customers from allergic reactions. Each material is carefully selected and certified to meet the safety and quality standards required in the piercing jewelry industry.

3. Sizing and Fit Guide

How do I choose the correct size for my piercing?
Selecting the right size and fit is essential for comfortable and safe jewelry. At Eldi Jewelry, we provide a Sizing Guide on our website, offering specific recommendations for each type of piercing. The guide includes details about the gauge (thickness) and the ideal length or diameter for each piercing location, whether it’s the lobe, helix, tragus, or others. If you’re unsure about the right size for your piercing, you can consult our team for personalized advice or send a photo of your piercing to our support email.

Why does the size change between the first and second fitting?
The initial size is often slightly larger to allow for natural swelling in a new piercing. This extra space ensures the area heals properly without additional pressure. Once the piercing has healed, you can choose a more fitted size for everyday comfort and stability.

What does the gauge of a piece mean, and how do I choose it?
The gauge refers to the thickness of the jewelry and is an important factor in selecting the correct size. For initial piercings, we recommend a thicker gauge, as it helps proper healing and reduces the risk of irritation. Our Sizing Guide provides information on the recommended gauges for each type of piercing.

Can I change my jewelry size after healing?
Yes, many people opt for a more fitted size once their piercing has completely healed. This change typically provides greater comfort and a personalized fit. Eldi Jewelry’s Sizing Guide offers specific recommendations for size adjustments after healing.

What should I do if I’m unsure about my piercing size?
Don’t worry; our expert team is here to help. If you’re unsure about your size, you can send us a photo of your piercing, and we’ll assist you in selecting the ideal size. We also recommend consulting a professional piercer for additional guidance on sizing.

How do I measure the diameter or length of jewelry I already own?
To measure the diameter of a ring, use a ruler or caliper to measure the inner part of the jewelry from one side to the other. For the length of a barbell, measure the straight portion of the bar without including decorative ends. These details are also available in our Sizing Guide, with reference images to make measuring easier.

Can I use any type of jewelry in a freshly done piercing?
For new piercings, we recommend jewelry made from biocompatible materials such as titanium or high-purity gold, which minimize the chances of allergic reactions or rejection. Additionally, the initial size should allow room for natural swelling. Refer to the Sizing Guide to learn about the most suitable jewelry options for new piercings.

Are there differences in jewelry size for different types of piercings?
Yes, each type of piercing has recommended measurements to ensure proper healing and comfort. In our Sizing Guide, you will find a list of piercings and the most common sizes for each one. From earlobes to more specialized areas such as the tragus or helix, each type of piercing may require specific sizes and thicknesses to ensure the jewelry fits properly.

4. Care and Maintenance

How can I care for my jewelry to make it last longer?
To extend the lifespan of your Eldi Jewelry pieces, we recommend following a few basic care steps. Clean your jewelry regularly with the microfiber cloth included in the packaging and use only water to avoid damage. This method preserves the shine and removes residue without the need for chemicals.

Is it safe to wear my jewelry in the pool or ocean?
Titanium jewelry is resistant to saltwater and chlorine, making it suitable for humid environments like pools or the ocean. However, gold is a more delicate material and may lose its shine or become damaged over time if exposed to chlorine or saltwater. To prolong the life of your gold jewelry, we recommend removing it before swimming in pools or the sea.

How should I store my jewelry when not in use?
Store your jewelry in its original packaging or a soft fabric pouch to prevent scratches or damage from contact with other objects. Keeping your pieces in a dry and protected place will help maintain their shine and appearance. Avoid storing them in humid areas or prolonged exposure to sunlight.

What additional precautions should I take with my jewelry?
Avoid exposing your jewelry to chemicals such as perfumes, creams, or cleaning products, as these may affect the appearance and durability of the pieces, especially gold. Additionally, avoid strong impacts or friction that could compromise the structure of the jewelry. By following these care guidelines, your Eldi Jewelry pieces will remain with you for a long time.

5. Purchase Process, Payment Methods, and Shipping

How do I make a purchase at Eldi Jewelry?
Shopping at Eldi Jewelry is simple and secure. Just select the product you want, choose the appropriate size and specifications, and add it to your cart. Then, follow the steps on the checkout page to complete your purchase. Our system is intuitive, designed to provide a quick and pleasant shopping experience.

What payment methods do you accept?
We offer a variety of payment options to suit your needs:

• Credit and debit cards (Visa and Mastercard)
• Twint
• Stripe
• Google Pay and Apple Pay
• PayPal
• CoinPayments (for cryptocurrencies like Bitcoin, Ethereum, and others)

How much does shipping cost, and how long does it take?
Shipping costs vary depending on the location and the shipping option selected. During checkout, you can view the shipping cost before confirming your order. Estimated delivery times are:

• Within Switzerland: Typically between 1 and 3 business days.
• To Europe: Between 3 and 6 business days.

Can I track my order?
Yes, once your order has been processed and shipped, you will receive a tracking number by email. This number allows you to monitor the status of your shipment from the moment it leaves our warehouse until it reaches your doorstep, providing peace of mind and control throughout the delivery process.

6. Returns and Exchanges Policy

What is Eldi Jewelry’s return policy?
At Eldi Jewelry, we want our customers to be completely satisfied with their purchases. If you wish to make a return, the return shipping cost is the customer’s responsibility. To return an item, ensure it is in its original packaging, unopened, and in perfect, unused condition. For hygiene and safety reasons, jewelry that has been opened or handled is not eligible for return, as we cannot guarantee its integrity and protection against potential contamination.

What are the requirements for making a return?
Items must be unused, in perfect condition, and in their original sealed packaging. Be sure to include the purchase receipt or order number. If the returned jewelry does not meet these conditions, the return will not be accepted to protect the health and safety of our customers.

How do I make a return?
If you wish to make a return, contact our support team by emailing admin@eldijewelry.com to receive authorization and details about the process. Once approved, you can send the item back using a standard mail method to minimize costs. This ensures the package arrives in good condition at our facilities.

How long does the refund process take?
Once the return has been received and verified for compliance with our policies, we will process the refund within 5 to 7 business days. The refund will be issued through the original payment method, and we will notify you once the refund has been completed.

7. Sustainability and Environmental Commitment

What is Eldi Jewelry’s commitment to the environment?
At Eldi Jewelry, we deeply value sustainability and are committed to protecting the environment in every aspect of our business. We believe the beauty of our jewelry should go hand in hand with respect for our planet, which is why we implement responsible practices to minimize our ecological footprint.

How do you ensure your website is sustainable?
Our website is hosted on eco-friendly servers in Switzerland, managed by Infomaniak, a company that uses 100% renewable energy. These servers are cooled using water from Lake Geneva, reducing the need for carbon-emitting cooling methods. This reflects our commitment to clean energy and minimizing our environmental impact.

What materials do you use for product packaging?
At Eldi Jewelry, we use recyclable packaging made of cardboard and fabric, without plastic, to protect and present our jewelry. The only exception is a small transparent plastic bag used for jewelry sterilization, an essential aspect to ensure customer safety. Our packaging approach prioritizes simplicity and functionality over advertising or ornamental design. We aim to use minimal materials and keep packaging sizes optimized to reduce waste and environmental impact.

What other initiatives do you implement to reduce your environmental footprint?
We work with local, eco-friendly logistics services to minimize the carbon footprint of our shipments. We are also continuously improving our processes and practices to reinforce our environmental commitment and align with Eldi Jewelry’s sustainability values. In the future, we plan to establish partnerships with non-profit organizations focused on environmental care, driven by our social responsibility and commitment to a greener future.

8. Product Warranty

What warranty is offered for Eldi Jewelry products?
At Eldi Jewelry, we are committed to the quality and durability of our products. All our titanium and gold jewelry comes with a two-year warranty covering manufacturing defects, including the shine of cubic zirconia and material integrity. This warranty assures our customers that each piece is crafted to the highest standards and designed to last.

What does the warranty cover for titanium pieces?
The warranty on titanium jewelry covers manufacturing defects that could compromise the material’s integrity, resistance, and durability. Titanium is highly resistant, even in adverse environments like saltwater or chlorinated water, making it an ideal material for daily use. Its high resistance minimizes the risk of wear or damage, ensuring a long-lasting piece.

What does the warranty cover for gold pieces?
Eldi Jewelry’s gold pieces are designed to maintain their beauty but require special care in conditions of high salinity or prolonged chlorine exposure. The warranty covers manufacturing defects but recommends avoiding use in extreme environments to extend the life of the gold pieces.

How can I maintain the shine of cubic zirconia?
The cubic zirconia in our jewelry has a Mohs hardness of 7, offering high resistance and minimizing the risk of losing its shine. However, to preserve their brilliance, we recommend cleaning the zirconia with a soft microfiber cloth and water. Avoid using chemicals to ensure the piece remains safe for skin contact.

How can I request the warranty in case of issues?
If you experience a problem covered by our warranty, contact our customer service team and provide purchase details along with photos showing the defect. We will evaluate the case and proceed with a repair or replacement as appropriate to ensure the best experience with our jewelry.

9. Privacy and Data Security

How does Eldi Jewelry protect my data privacy?
At Eldi Jewelry, we value and respect our customers’ privacy. We implement advanced security measures, including data encryption, to protect your personal information. We comply with data protection regulations, such as the General Data Protection Regulation (GDPR), ensuring your data is processed and stored securely and responsibly.

What data do you collect, and how is it used?
We collect data necessary to process your order, such as name, shipping address, and payment details. We may also use your information to send you updates about your order or promotions. At Eldi Jewelry, we do not share or sell your information to third parties for external commercial purposes.

Can I control the data you have about me?
Yes, you can request access, correction, or deletion of your data at any time by contacting our support team. We are committed to giving you full control over your information, ensuring you have peace of mind about how it’s used.

How can I learn more about data security?
For more details about our privacy and security practices, feel free to contact us. We’re here to address any concerns you may have and ensure your experience with Eldi Jewelry is safe and transparent.

10. General Questions

What is the response time for customer service?
We are committed to responding to all inquiries within 24 to 48 hours, depending on demand. Our team works constantly to serve our customers as quickly and efficiently as possible, ensuring that every concern or request is treated with priority and care.

Do you offer personalized assistance?
Yes, at Eldi Jewelry, we provide personalized assistance to help you choose the perfect piece or resolve any questions about the use, care, or fit of our jewelry. If you need help selecting a size or specific design, our team of experts is available to guide you.

Where can I find additional information about jewelry care and maintenance?
To ensure the durability and beauty of your pieces, we recommend reviewing our Care and Maintenance section in this FAQ list. There, you will find detailed information on how to clean, store, and preserve the quality of your jewelry.

Is it safe to shop at Eldi Jewelry’s online store?
Yes, shopping in our online store is completely safe. We use advanced encryption technology to protect your personal data and transactions. Additionally, we comply with data protection regulations to ensure the privacy and security of your information.