Changing an order

Drop us an email at info@eldijewelry.com and we will update your order as soon as we can.

Due to our automated ordering process, it is not possible to make a subsequent change to your order, for example, adding/removing an item or making a subsequent change/correction to the delivery address.

You have the option, however, to return your order to us within 30 days of receipt (this does not apply to personalized and engraved items).

At any time, you can view your order status on your My Account page. This page will be updated as soon as possible, at two different stages: first, when your credit card is charged and again when your product is shipped.

Cancelling an order

After completion of an order, it is not possible to cancel it due to our automated ordering process. You have the option, however, to return your order to us within 30 days of receipt (this does not apply to personalized and engraved items).
For the same reason, it is not possible to make a subsequent change of details to your order, for example, adding/removing an item or making a subsequent change/correction to the delivery address.

ORDER CANCELLATION REQUESTS SHOULD BE MADE AS SOON AS POSSIBLE AS SOME ORDERS MAY SHIP THE SAME DAY.  WE ARE UNABLE TO CANCEL ORDERS WHICH HAVE BEEN SHIPPED AND ARE EN ROUTE TO THE CUSTOMER. 

UNFORTUNATELY, WE CANNOT MAKE SIZE CHANGES OR ADDITIONS TO EXISTING ORDERS. IF A SIZE CHANGE IS NEEDED, PLEASE CONTACT US HERE WITH THE ORDER NUMBER AND REQUEST AN ORDER CANCELLATION. THE ORDER CAN BE CANCELED ALLOWING CUSTOMERS TO REORDER THE PREFERRED SIZE AND/OR ADD ADDITIONAL ITEMS. PLEASE NOTE, WE CANNOT CANCEL ORDERS ONCE THEY HAVE BEEN SHIPPED.